Frequently Asked Questions
Everything you need to know about bringing MAIA HOMES into your living space.
What is the typical shipping timeframe for furniture and decor?
Small decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-4 weeks for white-glove delivery and assembly, depending on your location.
Do you offer international shipping?
Currently, MAIA HOMES ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable unless they arrive damaged.
Are your wood products sustainably sourced?
Yes, sustainability is at our core. All MAIA HOMES wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.
How can I track my order?
Once your order has dispatched, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.